Assignment Content1.  and complete the following steps:Complete a preliminary walk In Week Two, you created a systems thinking diagram that mapped the stock, inflows, outflows, and feedback loops of

System Thinking Diagram

Name

Institution

Instructor

Date

The diagram below shows Structural behavioral in customer service. Information search, disseminate information to customers solve problem, influence on how customers are motivated, search customer’s names, identify customers, their contacts, orders customer placed; approve orders update and display catalogue, organization climate and attitudes to improves service quality.

Organizational context

• Seek and search information.

• Search information from database.

• Find information and disseminate to customers.

• Close conversation with the customers.

seek and

Problem information solving

Service agent agent ce agent

Problem solving information

Need and use the information

• Client place inquiry about through information.

• Requesting for information about a product.

• Place order, pay for the orders

• Seek for correction of overcharge.

Reference

Rafaeli, A. Z. (2007). The Impact of Call Center Employees’ Customer Orientation Behaviors on Service Quality. Journal of Service Research, 1-17.

Tsoukatos, E. ,. (2011). A structural equations approach to assessing alternative service quality metrics within an extended service quality, customer satisfaction, customer loyalty model. Global Business and Economics Review, 13(3/4).