Good day Greatest1, I need your help in doing a case study for my Management class. See Questions and instruction attached. Thanks in advance.

QUESTIONS AND INSTRUCTIONS FOR EMOTIONAL INTELLIGENCE CASE STUDY 1:

DUE DATE – 11:59 PM, TUESDAY FEBRUARY 25, 2020

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PURPOSE OF THE CASE STUDY: Which competencies (KSAOCs: Knowledge, Skills, Abilities, and Other Competencies) are of most use to people managing Human Relations functions?

One of the most critical competencies is Emotional Intelligence. This Case Study explores the meaning and significance of Emotional Intelligence, and how it is critical in helping people to operate more effectively and compassionately in their jobs.

1. READ THE CASE STUDY, THE SHORT PRIMER ON EMOTIONAL INTELLIGENCE, AND THE SUMMARY ON WORKING WITH EMOTIONAL INTELLIGENCE:

• ATTACHMENT 1: CASE STUDY – EMOTIONAL INTELLIGENCE.

• ATTACHMENT 2: EMOTIONAL INTELLIGENCE – A PRIMER.

• ATTACHMENT 3: SUMMARY – WORKING WITH EMOTIONAL INTELLIGENCE.

1. PROVIDE WRITTEN RESPONSES TO THE QUESTIONS POSED in 3. BELOW.

Your response via BlackBoard Assignments should have the following format and follow the rules indicated below:

• Single spaced.

• In Arial 12 font.

• No more than 1 ½ - 2 pages long.

• Use “Emotional Intelligence Case Study 1” as the Title.

• Your response should be in a separate Microsoft Document attached to and submitted through Blackboard Assignment: Case Study 1.

• Each paragraph of the response should correspond to one of the Questions below – A., B., etc.

• In your responses, without using too many sentences, briefly give evidence from the written Case Study that indicates why you have given your specific answer to each question.

• If you have made more than one response on Blackboard, I will read, grade, and respond to your most recent response by day and date.

1. QUESTIONS – PROVIDE A WRITTEN RESPONSE: Based on the principles of Emotional Intelligence (SHORT PRIMER AND SUMMARY, ATTACHED), and the details of this Emotional Intelligence Case Study – DISCUSS HOW THE COMPETENCIES (HIGHLIGHTED IN RED) WERE OR WERE NOT EFFECTIVELY USED BY THE TWO HEALTH CARE PROVIDERS.

1. Self-Awareness: Based on what you have read in the Case Study, which of the two caregivers show the highest level of Emotional Self-Awareness? Briefly provide evidence for your conclusion based on the story told in this Case Study.

1. Self - Management: Based on what you have read in the Case Study, which of the two caregivers show the highest level of Self Control? Briefly provide evidence for your conclusion based on the story told in this Case Study.

1. Social Awareness: Compare the capacity for Empathy of Dr. Jones and Ms. Smith – how do they compare in their respective treatment of Mrs. Ford? Briefly provide evidence for your conclusion based on the story told in this Case Study.

1. Social Awareness: Compare the Service Orientation of Dr. Jones and Ms. Smith – how do they compare in their respective treatment of Mrs. Ford? Briefly provide evidence for your conclusion based on the story told in this Case Study.

1. Social Skills: Teamwork and Collaboration – How do Dr. Jones and Ms. Smith differ in their appreciation of Teamwork and Collaboration, and their demonstrated commitment to effective Teamwork in service of the patient’s needs? Briefly provide evidence for your conclusion based on the story told in this Case Study.