just in case.. Textbook: Spath, P. and Kelly, D. (2017). Applying Quality Management in Healthcare: A Systems Approach (4th Edition). Chicago, Illinois: Health Administration Press; Washington, DC: As
HCA 410: Module 3
Systems Model Worksheet
| Quality of Experience: Excellent | Quality of Experience: Poor | |
| Manager’s role/influence | ||
| Additional understanding by viewing through systems perspective |