Please read the information provided and watch the video at the following link in order to prepare for completing the executive summary. All the information needed is attached to conduct the executive
DUX Delivery Scenario
Read the information provided and watch the video at the following link in order to prepare for completing this assignment.
https://go.openathens.net/redirector/ucwv.edu?url=https%3a%2f%2fdigital.f ilms.com%2fPortalPlaylists.aspx%3fwID%3d102758%26xtid%3d49874
DUX Deliveries is a large company in the package delivery industry that has recently encountered some performance issues. They have approached your Human Resource Development (HRD) team to ask for some advice to address these issues. As an HRD consulting firm, your team conducted a needs assessment by surveying employees and management, conducting interviews of key senior personnel, as well as looking at performance measures such as package delivery statistics, turnover rates of employees, and employee exit interviews. Some of the key findings include the following:
• Delivery drivers complained about the inefficient way the trucks are loaded, making it hard to identify which package belongs at which stop.
• Sorting, packing, and delivery employees reported they are short staffed, and pressured to perform without adequate guidance.
• Employee turnover rates are on the rise amongst drivers.
• Package delivery times are not meeting the ideal of the company mission statement, and are far worse than the competition.
• Complaints surfaced regarding “bad management” and “poor communication” across all levels of employees surveyed.
• Lack of career advancement opportunities were noted in exit interviews of departing employees.
• Senior management reports that middle management is not keeping their departments properly staffed. They are concerned that customers are losing faith in the company to deliver packages on time. • Middle managers complained that they do not have the budget to purchase software that would make their packers’ and delivery drivers’ jobs more efficient.
In the executive summary, identify and discuss:
1. Which of the above issues could be improved by training? Why or why not?
2. Choose one of the problems which your team has identified as one that can be improved by training, and propose a recommendation as to how that could be implemented (delivered online, in-house, role-play, lecture, etc.).
3. How would your team propose to evaluate the training that you recommend? Which level of the Kirkpatrick taxonomy would be useful and how would you approach measuring this?
4. Be sure to include a description of your team norms and processes in this first executive summary. What team norms did you set, what roles will be utilized and how will they be rotated, when and how will you communicate, what processes will your team use to complete assignments and ensure everyone participates?
