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PROFESSIONAL WRITING 2

DATE: February 4th, 2021

TO: IT Help Desk Team

FROM: Managing Supervisor

SUBJECT: How to Write Clear, Complete and Professional Emails

I appreciate the efforts that everyone has put into this work and would like to make a few improvements. The latest annual review has highlighted some issues that need to be corrected as the remarks under survey, suggest that people are discontented with the help they have received due to unclear emails. I have come up with three easy guidelines to help you when emailing the people that come to you for help. Not only will you use these three guidelines, but also other tips that you will research. The new recommendations from you as the Help Desk Team will all be compiled for the Help Desk Handbook.

The first guideline is that you should always identify your purpose. At whatever point you sit down to compose an email, require a couple of moments to ask yourself: "For what reason am I sending this? What do I need from the receiver? What do I need the receiver to comprehend?" It will be so much easier once you have the answer to these questions. Second, in line is, you need to practice empathy. At the point when you compose emails, consider your words from the receiver's perspective. With all that you compose, ask yourself: "How might I interpret this sentence, as somebody reading it? How might this cause me to feel in the event that I got it?" Having the answer to these questions will help you with a better choice of words. Lastly, use short words. By utilizing short words, you've accomplished the difficult work of making your message straightforward. Never use a long term where a short one can do. I'll be expecting you to find other tips that will be compiled to the Help Desk Handbook.

Yours sincerely,

The Managing Supervisor.