Read The attached file about yellow level strategy

Running head: PROFESSIONAL WRITING 0

TO: IT Help Desk Team

FROM: Managing Supervisor

DATE: March 5, 2021

SUBJECT: How to Write Clear, Complete, and Professional Emails

The latest annual review highlighted some issues that could be amended to deliver complete, clear, and professional emails to our clients. I appreciate the efforts that everyone has put into coming up with the recommendations in this memo. The annual review had highlighted that some people were less contented with the support they have received due to unclear and incomplete emails. I have a few recommended guidelines based on your suggestions to help you email those who seek help. The three guidelines will be used together with the other well-researched tips and be included in the Help Desk Handbook.

The first guideline is that you should always identify your purpose. Before you compose an email, you should ask yourself the purpose of sending the email, the response expected from the receiver, and what the receiver is expected to comprehend from the email. Composing an effective email will be so much easier once you understand those three insights. Second, you need to practice empathy when composing emails. This means that you should draft the message from the receiver’s perspective. For instance, when composing the email, ask yourself: “How might I interpret this sentence, if I was the recipient of the message? How might I feel in the event that I got this message?” These questions will help you use a better choice of words when composing the email. The last strategy will be to use shorter yet clear and complete sentences. By utilizing shorter sentences, the message will be straightforward and simple for the recipient of the email. Additionally, the sentences should be basic without technical terms to help the recipients easily comprehend the meaning of the email. In case you come up with any further suggestions, my door will be open to hear your suggestions and possibly include them in the Help Desk Handbook.

Please feel free to reach out to me about the proposed changes through suggestions, complaints, concerns, or compliments. Meanwhile, I will be looking forward to a fruitful collaboration to ensure quality service delivery.

Fond regards,

The Managing Supervisor.