I have a paper due in 6weeks from today. It is 20 pages/sources. I have to choose a "hot" business topic in my major which is Finance. I need to use Academic and professional business journals. I nee

Research Expectation

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Research Expectation

Every researcher goes into research work with a question and an outcome. Researchers believe that there will be an answer to the research question after the end of the research. After data collection, there follows analysis, interpretation, and laying out the recommendations. In this research, I expect to establish what strategic measures Amazon has taken so far to meet its objectives and be among the top companies in the online retailing environment. I believe there is a link between employee performance and customer satisfaction, which I am out to explore. Strategic management decisions are crucial for the success of every business.

I believe customer satisfaction is a function of employee motivation and readiness to work. The management should first take care of their employees for them to take care of the company as required. Employees need to feel like they are included and respected in their work environments despite the diversity that each of them holds. When employees feel like they are an integral part of the company, they will strive to give their best. Customers will recommend the business to others since the love they experience is not from the key management but the employees they encounter. Customer satisfaction is also related to price; hence I will examine the prices and compare them with industry levels to ascertain there wasn’t any overcharging.

Generally, my expectation in this research is that the outcome of the research will show that customer satisfaction is achieved when the low-level employees like the delivery guys are comfortable and assured of their job safety, among other motivational stuff.