Using the attached file please write 3,000–5,000 words, double-spaced, not including title and reference pages Times New Roman, 12-point font The title and references is in the attachment.

Benefits and Challenges Scheduling Appointment within Healthcare

The Significance of the Topic: The above topic is ideal for the final research because the research seeks to determine the benefits that are associated with scheduling appointments in healthcare, primarily through the internet. Besides, the study aims at highlighting the challenges that are associated with scheduling appointments in healthcare.

Thesis Statement: While appointment scheduling has benefits such as allowing patients to book for specialty clinics, several factors impact the performance of scheduling appointments systems, such as the experience level of the people responsible for scheduling, provider and patient preferences, the available information technology, and service and arrival time variability.

Research Questions:

What are the benefits of scheduling appointments within healthcare?

What are the challenges of scheduling appointments within healthcare?

Space allocated for each section:

The final paper will be organized into several sections as follows:

1. Section 1: 1 to 2 pages highlights the background of scheduling appointments in healthcare and an overview of the benefits and challenges experienced with scheduling appointments. Besides, this section will highlight the thesis statement and research questions.

2. Section 2: 3 to 6 pages describe decisions made in hospitals, specialty clinics, and primary care clinics and appointment scheduling environments.

3. Section 3: 3 to 4 pages highlight the benefits of scheduling appointments in healthcare.

4. Section 4: 3 to 6 pages classify the underlying difficulties and complexities of making appointments according to the following factors: the mapped arrival process, performance and incentives measures, provider and patient preferences, and the service process.

5. Section 5: 3 to 6 pages examine the IE/OR literature and the Health Services Research on appointment systems in healthcare.

6. Section 6: 1 to 3 pages concluding on the research.

7. Section 7: References

Background Material Necessary for the Research:

The research will gather information from different scholarly articles, which are not less than ten years old. The sources of these materials will be Google scholar, the internet, and other appropriate sources.

References

Anderson, K., Zheng, B., Yoon, S. W., & Khasawneh, M. T. (2015). An analysis of overlapping appointment scheduling model in an outpatient clinic. Operations Research for Health Care, 4, 5-14.

Berg, B., & Denton, B. T. (2012). Appointment planning and scheduling in outpatient procedure centers. In Handbook of healthcare system scheduling (pp. 131-154). Springer, Boston, MA.

Cayirli, T., & Gunes, E. D. (2014). Outpatient appointment scheduling in presence of seasonal walk-ins. Journal of the Operational Research Society, 65(4), 512-531.

Chen, R. R., & Robinson, L. W. (2014). Sequencing and scheduling appointments with potential call‐in patients. Production and Operations Management, 23(9), 1522-1538.

Feldman, J., Liu, N., Topaloglu, H., & Ziya, S. (2014). Appointment scheduling under patient preference and no-show behavior. Operations Research, 62(4), 794-811.

Erdogan, S. A., Gose, A., & Denton, B. T. (2015). Online appointment sequencing and scheduling. IIE Transactions, 47(11), 1267-1286.

Habibi, M. R. M., Mohammadabadi, F., Tabesh, H., Vakili-Arki, H., Abu-Hanna, A., & Eslami, S. (2019). Effect of an online appointment scheduling system on evaluation metrics of outpatient scheduling system: a before-after multicenter study. Journal of medical systems, 43(8), 1-9.

Hall, R. W. (2012). Handbook of healthcare system scheduling. New York: Springer Science+ Business Media, LLC.

Hylton III, A., & Sankaranarayanan, S. (2012). Application of intelligent agents in hospital appointment scheduling system. International Journal of Computer Theory and Engineering, 4(4), 625.

Ittefaq, M., & Iqbal, A. (2018). Digitization of the health sector in Pakistan: challenges and opportunities to online health communication: A case study of MARHAM social and mobile media. Digital health, 4, 2055207618789281.

Kong, Q., Li, S., Liu, N., Teo, C. P., & Yan, Z. (2020). Appointment scheduling under time-dependent patient no-show behavior. Management Science, 66(8), 3480-3500.

Marynissen, J., & Demeulemeester, E. (2019). Literature review on multi-appointment scheduling problems in hospitals. European Journal of Operational Research, 272(2), 407-419.

McQuoid, J., Welsh, J., Strazdins, L., Griffin, A. L., & Banwell, C. (2015). Integrating paid work and chronic illness in daily life: A space-time approach to understanding the challenges. Health & place, 34, 83-91.

Zacharias, C., & Pinedo, M. (2014). Appointment scheduling with no‐shows and overbooking. Production and Operations Management, 23(5), 788-801.

Zhang, X., Yu, P., & Yan, J. (2014, January). Patients' adoption of the e-appointment scheduling service: A case study in primary healthcare. In HIC (pp. 176-181).

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