Discussion: Quantifying Qualitative Information in the Measure Phase of the DMAIC Process Model First, read Chapter 5 in The Essential Workplace Conflict Handbook and review your work with SMART goals

Measure Gap-Analysis Table

Organization A

(Variables)

Importance

(Percent of inputs that are critical or very important)

Skill Satisfaction

(Percent of skill ratings at better than average)

Gap in Points

(Reframe as possible opportunity; *the higher the number, the more important satisfaction of the gap is)

Interdepartmental Team Collaboration on Projects

Interdepartmental Team Communication/Verbal Delivery of Information

Effective Listening Among Individuals

Addressing Difficult Conversations

Written Communication/Email

Interdepartmental Team Meetings/Live Presentations

Interdepartmental Team Meetings/Virtual Presentations