Discussion: Quantifying Qualitative Information in the Measure Phase of the DMAIC Process Model First, read Chapter 5 in The Essential Workplace Conflict Handbook and review your work with SMART goals
Organization A Example Flowchart Organization A: Flowchart for team effectiveness, Measure phase Prepare:Define problem(s) Process: Interview team members, collecting findings Ask: Each variable’s importance START Record interviews, transcribe, create findings Prepare : Write interview questions Document questions Ask: Each variable’s satisfaction gap Record interviews, transcribe Document:
Importance and satisfaction gap responses Process: Examine findings for common themes Prepare to analyze Process: Re -interview team members Input to gap -analysis table Reflect and revise STOP
