Final Project Milestone Two: Analysis of Heuristics Instructions Based on the transcripts you read in Module Three and this module's reading, analyze the heuristics of the transcripts and determine ho
WCM 620 Milestone Two Guidelines and Rubric For this m ilestone, you will co mplete a draft of S ection III of your final project based on the final project case study . Based on the transcripts you read in Module s Three and Five, you will analyze the heuristics of the transcripts and determine how they impacted the interactions in the workplace. Additionally, you will determine the influence of cultural differences on the conflict. Yo ur draft must include these critical elements: III. Analyzing Heur istics to De -escalate Conflict In this section, you will analyze the heuristics in the transcripts of the final case study provided and determine how they impacted the interactions in the workplace. A. Appraise the heuristics you found in the transcripts that were the most relevant to the conflict in this case. Support your appraisal with specific examples. For example, was there a bias such as “more i s better” or “faster is better”? B. Determine how this heuristic resulted in impressions of bias that negatively impacted workplace interactions in this case. Support your determination with specific examples. Fo r example, did a heuristic of “p eople who look like me do a better job” result i n a perception of discrimination? C. Determine what techniques your colleague might recom mend to help the stakeholders use their past experiences to positively benefit similar interactions moving forward. Support your determination with specific examples. Guidelines for Submission: Your paper should be 2 to 3 pages in length with double spacing, 12 -point Times New Roman font , and APA format ting . Critical Elements Proficient (100% ) Needs Improvement (70% ) Not Evident (0% ) Value Analyzing Heuristics:Heuristics in Transcripts Appraises the heuristics found in the transcripts that were the most relevant to the conflict in this case and supports appraisal with specific examples Appraises the heuristics found in the transcripts that were most relevant to conflict and supports app raisal with examples, but appraisal is cursory or contains inaccuracies, or examples are not specific or relevant to argument Does not appraise the heuristics found in the transcripts that were most relevant to conflict 30 Analyzing Heuristics:
Impressions of Bias Determines how this heuristic resulted in impressions of bias that negatively impacted workplace interactions in this case and supports determination with specific examples Determines how this heuristic resulted in impressions of bias that negatively impacted workplace interactions and supports determination with examples, but determination lacks c larity or contains inaccuracies or examples are not specific or relevant to argument Does not determine how this heuristic resulted in impressions of bias that negatively impacted workplace interactions 30 Analyzing Heuristics:
Positively Benefit Determines what techniques colleague might recommend to help stakeholders to use past experie nces to positively benefit similar interactions moving forward and supports determination with specific examples Determines what techniques colleague might r ecommend to help stakeholders use past experiences to positively benefit similar interactions movi ng forward and supports determination wit h examples, but determination lacks c larity or contains inaccuracies or supporting examples are not specific or relevant to argument Does not determine what techniques colleague might recommend to help stakeholders use past experiences to positively benefit simi lar interactions moving forward 30 Articulation of Response Submission has no major errors related to citations, grammar, spelling, syntax, or organization Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas 10 Total 100%
