use your own word Thank you.
Assessment Task 2
Provide Visitor Information Role play and Portfolio
Activities
Develop a portfolio
It will be helpful in your role to have a portfolio of information about Hunter Valley region. During this project you will collect information and store it in a folder so you can access it when needed.
The information must be included in your portfolio including:
A list of accommodation options
A list of local dining options
Information or flyers about local entertainment venues
Information or flyers about local places of interest
Information or flyers about local products and/or services
Local shopping facilities
Local transport options
Road conditions
Sporting facilities
Tours, local outings and trips
Travelling routes
Weather conditions
Answer: You must include all point information above in portfolio
*Notes: Link for the information about Hunter Valley
https://www.huntervalleygardens.com.au/
https://www.winecountry.com.au/plan/hunter-valley-visitor-information-centre
https://www.visitnsw.com/destinations/hunter/hunter-valley
https://www.winecountry.com.au/
Conduct a 20-minutes meeting
| Role-play Scenario You are meeting with your colleagues (two of your classmates) to present your portfolio. This way you will be able to share information. Take notes during the meeting. As you find new information you can add them to your portfolio. Role-play Conditions Your assessor will organise the meeting and arrange two students from the class to participate in the meeting. During the meeting, you are required to:
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Answer: Make 3-4 Paragraphs (answer according to all point in “during the meeting”)
Role-play to provide information to three (3) different visitors
| Role-play Scenario Use the portfolio information prepared in above task to provide current, accurate and relevant information about Hunter Valley local area features to three different visitors. Role-play Conditions Your assessor will play the role of three different visitors and seek information of local area features. During the role-play, you are required to:
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Answer: make 3 different visitors and seek information of local area features ( answer according to all point in “during the role-play) Write 2-3 paragraphs for each different visitors.
Develop a survey to collect customer feedback
You are then required to develop a survey with minimum five (5) structured questions to collect customer feedback on above services provided for Activity 3.
Answer: You need to make a customer survey and the instruction and than make a table for the questions and the choice ( strongly agree, agree, neutral, disagree, strongly disagree).
Role-play Customer Feedback
| Role-play Scenario You are the manager of Hunter Valley Garden. You have received a formal complaint from a customer regarding the wedding ceremony that has been held recently at your premise. The contents of the complaint are as below: “The wedding was organised good, however, on the night your staff kept annoying my bridesmaid to assist them as she used to work there, which was unprofessional. You also stuffed up my meal as I have dietary requirements and I ended up not being able to eat, your staff seemed confused by what could or couldn’t go in it so I didn’t want to take any risk.” Role-play Conditions Your assessor will play the role of the colleague. And you are now required to provide the feedback information to the relevant colleague (your assessor). During the role play, you will need to:
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Answer: Write 3-4 paragraphs (answer according to all point in “during the role-play”)
