use your own word. Thank you.
Assessment Task 1
Access and interpret product information
short answer questions
Questions
Read the information below and answer the questions.
Identify three (3) sales need for product information included in the flyer above.
Answer:
List three (3) sources that can be used to access information about identified sales need in the question (a) above.
Answer:
List two (2) benefits and features of this travel product.
Answer:
Identify two (2) sales or operational risks that relate to the product above.
Answer:
Read the ‘Client Service Agreement’ with the travel agency ‘The Evolved Traveller’ below and answer the question.
| 1. Cost of Journeys Each journey is different, and you should refer to your individual itinerary as a guide for what costs are included in your specific trip.
Costs not included in the journey are: Air transportation; airport taxes; passport and visa expenses; laundry, alcohol, and all items of a personal nature; expenses of guides, buses or cars for sightseeing not included in the itinerary; excess baggage charges; health, accident, baggage, and trip cancellation insurance; expenses incurred in recovering luggage lost by airlines, belongings left behind on a tour, and/or in shipping purchases or other goods home from abroad; gratuity to the hotel, cruise, train and restaurant staff as well as local guides and drivers for normal on-journey services or for any personal services when not specifically listed under tour inclusions; gratuity to the travel director; expenses due to the delay or interruptions of a trip for any reason, including but not limited to Force Majeure events, as defined below; expenses and costs due to quarantine, refusal or interruption of service by third parties, or border closures/restrictions. and other items not mentioned as being included. 2. Passports / Visas Clients will be required to submit a color copy of their passport and/or other requested legal identification to THE EVOLVED TRAVELER. You are responsible for obtaining any travel documents and/or verifying entry requirements necessary for each country of travel and/or transit on your selected itinerary. Entry laws differ with respect to each traveler’s citizenship. THE EVOLVED TRAVELER cannot obtain personal travel documents for customers or assume responsibilities for notice of countries’ current requirements. You are responsible for any expenses incurred as a result of the delays or itinerary changes related to your lack of appropriate travel documents. Additionally, THE EVOLVED TRAVELER is not liable or responsible for any Client being denied entry or exit to or from the travel destination based on lack of adequate documentation or required immunizations. 3. Pricing & Changes Prices include all items noted above and are based on current rates of exchange at the time of trip proposal and/or confirmation. THE EVOLVED TRAVELER reserves the right to increase tour prices and without notice to withdraw any part or the entire trip and to make such changes as may be necessary, and the resulting extra cost, if any, shall be paid by the guests. There may be occasions where THE EVOLVED TRAVELER may need to alter or modify Client’s trip components based on vendor operating days or changes in availability; such changes are generally considered minor changes in the itinerary and shall not be considered nonconformance under this Agreement. In the event that Client desires to alter, modify, postpone, or reschedule a trip or its components, Client shall not be entitled to a refund and all refunds will be at the sole discretion of THE EVOLVED TRAVELER. 4. Unused Services If you make any changes to any portion of your journey after you have departed, such changes will be completely at your own expense. Refunds are not available for services provided in the journey prices not utilized by you. |
Image you work with the Evolved Traveler as advisor and you have received a request from a client for a substitute hotel with king size bed room type. List two (2) methods to access sources of product information.
Answer:
Identify if the cost of the items listed below is included or not included in the product according to the commercial agreement above. Write down I or NI for your answer.
I = included NI = Not Included
| Passport and visa expenses | |
| All port taxes on cruise portions of itineraries | |
| Transportation and transfer of two full-size suitcases | |
| Expenses and costs due to quarantine, refusal or interruption of service by third parties |
According the client service agreement above, what are the risks to the customers that relate to the product. List two (2) examples.
Answer:
Interpret these 24-hour clock times and convert it to 12-hour clock times.
| 24-hour clock time | 12-hour clock time |
| 1015 | |
| 2230 | |
| 0415 | |
| 1610 | |
| 2145 | |
| 0225 |
Provide a plain English explanation for the given travel and tourism jargons, codes and terminologies used in tourism, travel and hospitality industries. (5 – 25 words per answer)
| Jargon | Explanation |
| TWN | |
| Fly drive package | |
| IATA | |
| Inbound tour operator | |
| Itinerary | |
| Net fare | |
| Package tour | |
| Service fee | |
| Tariff | |
| SGL | |
| TPL | |
| Visa |
List two (2) examples of information that are required to be recorded and stored.
Answer:
List three (3) methods that can be used by workers in travel and tourism industry can be used to update their knowledge of product on an ongoing basis.
Answer:
List three (3) sources of information on current and emerging customer technologies that travel and tourism workers can access.
Answer:
Match the operational functions which utilise product information to the provided description
A. Booking supplier service for a F. providing information
customer and advice to
customers
B. Credentials of the service G. travel add-ons
operator in regard to
environmental, social and cultural
impacts
C. Issuing air tickets H. Preparing quotations
D. Issuing customer documentation I. Processing financial
for travel products or services transactions
E. Distribution of promotional
products
| Sales or operational function | Description |
| Identify customer’s product requirements, request and confirm these with appropriate suppliers, and administer all bookings through to finalisation. | |
| Pre-payment of baggage charges; pre-payment of in-flight meals; pre-travel seat selection; travel insurance | |
| A document granted by a carrier or travel agency to a passenger as a confirmation that a person has bought a seat on a flight. | |
| Identify and interpret all documentation requirements and to prepare and despatch documents within designated deadlines. | |
| Targeting customers through third parties by using tourism distribution channels such as retail travel agents, online travel agents, wholesalers, inbound tour operators and visitor information centres. | |
| A third-party assessment of the business practices as they relate to environmentalism and sustainability. | |
| A document that you send to clients in which you offer products or services at a given price, under specified conditions. | |
| Work with customers on their tourism information needs and seek tourism information to offer advice. | |
| Accept and process cash and other payments for products |
List two (2) examples of sources of information for each item listed below.
| Source of Information | List two (2) examples |
| Government issued travel warning advice for Australian travellers | |
| Health advisory notices and vaccination information issued by local and international bodies | |
| Safety advisory information issued by police authorities and emergency service authorities | |
| Passport and visa requirements |
10. What are the three key elements of Financial Services Reform Act
(FSRA) 2001?
Answer:
11. Why is it important to supply a product disclosure statement
(PDS) and accurate information when selling travel insurance?
(70 – 80 words)
Answer:
12. Match the scenario below to the provided methods of obtaining product related
Information
A. Promotional information E. Formal Study
B. Accessing the internet F. Informal discussion
With colleagues and
customers
C. Attending professional
development activities
d. Contact with other organisation
| Method to obtain product information | Scenario |
| Ben enrolled himself in a course to get a certificate in Tourism | |
| A customer is requesting the cheapest air tickets to the travel destination. Rachel is searching information on the websites of different flight centres to do the comparison for her client. | |
| John is newly recruited by a travel agency. He’s been provided with product flyers, travel guides by his supervisor to get familiar with company products and services. | |
| A customer has special needs (his kids are allergic to dairy products) for meal during the stay of the hotel. Angela decides to send an email to the hotel to confirm if the special needs requirements have been received by the hotel restaurant. | |
| Tourism Australia will host the annual Destination Australia Conference on Thursday 16 March 2023 at the International Convention & Exhibition Centre (ICC) Sydney. | |
| Norman has been requested by his supervisor to monitor the customer feedback regarding the new travel product launched in Facebook and Instagram. | |
| A customer has approached to Nathan to get some suggestions of travel to European. The customer has not decided on the destination. Nathan asked few questions about the customer expectations and provided suggestion based on identified customer needs. |
13. Match the risk types relating to the sale or operation of tourism
and travel products to the provided sample commercial
agreement clauses
A. Fluctuations in exchange rates B. Limitations in
participation
C. Non-operation of the product D. Product price increase
E. Products that cause negative F. Safety risk to customer
Environmental, cultural or in participating in
Social impacts activities
G. Seasonal non-availability of the H. Unclear product
Product deposit, payment and
cancellation terms and
conditions
I. Unclear product, tax and levy
` costs
| Risks | Commercial Agreement Clauses |
| There may be occasions where THE EVOLVED TRAVELER may need to alter or modify Client’s trip components based on vendor operating days or changes in availability | |
| Some of the activities included in the package may subject to the seasonal availability. | |
| Some of the add-on activities may have tax and levy costs. The tax and levy costs are subject to third-party service provider. | |
| Certain percentage cancellation fees may be granted to you depending on the circumstances. THE EVOLVED TRAVELER reserves the right to make final decisions on the amount of the refund fees. | |
| Prices include all items noted above and are based on current rates of exchange at the time of trip proposal and/or confirmation. | |
| THE EVOLVED TRAVELER reserves the right to increase tour prices and without notice to withdraw any part or the entire trip and to make such changes as may be necessary, and the resulting extra cost, if any, shall be paid by the guests. | |
| You understand and acknowledge that your travel in connection with and participation in the vacation package arranged at your request by THE EVOLVED TRAVELER may involve risk and potential exposure to injury and possibly death. | |
| THE EVOLVED TRAVELER has no special knowledge regarding social and/or cultural habits of clients. If you make any changes to any portion of your journey after you have departed, such changes will be completely at your own expense. | |
| Participation of some activities in the package are subject to age, health conditions, special license requirements and/or local government restrictions |
