use your own word. Thank you.

Assessment Task 2

Access and interpret product information

Portfolio and Roleplay

Scenario

You area travel advisor working with Viva Holidays. Your main responsibility is to interpret specific details of product and provide information to customers to meet their needs.

You are required to research and interpret current, relevant and accurate product information in response to the three (3) different sales related enquiries as below:

1. 1. A customer wants to go to Fuji around August with his family including 2 young kids for about a week. They will depart from Sydney. They prefer to use of a rental vehicle while in the destination.

Reference resource for this enquiry is listed as below: https://packages.vivaholidays.com.au/uploads/flipbook/vh_fiji_2020_21/Fiji_ VivaHolidays_2020-21.pdf

1. 1. A customer is interested to go to New Zealand with his wife. They prefer to have a self-drive holiday to the South Island especially Queenstown and surroundings. They have budget for luxury hotels and first-class flight ticket. They need suggestion for the activities and accommodation options for their travel destination. The customer is Australian citizen whereas his wife is Permanent Resident of Australia.

Reference resource for this enquiry is listed as below: https://packages.vivaholidays.com.au/uploads/flipbook/vh_newzealand_20- 21/NewZealand_VivaHolidays_2020-21.pdf

1. 1. The customer is currently in China. She is an international student who has recently enrolled with University of Sydney. Her first arrival to Sydney will be on Mid May. She wants to book a short tour to visit Sydney CBD prior to her commencement of study. As this is the first time for her to come to Sydney, she also has enquiries for the trip shuttle airport transfers service.

Reference resource for this enquiry is listed as below: https://packages.vivaholidays.com.au/uploads/flipbook/slv_nsw_2020- 21/NSW_SunloverHolidays_20-21.pdf

Activities

1. Develop a portfolio

You are required to develop a portfolio for the three (3) different customer enquiries above. It will be helpful for you to research, interpret and share information with colleagues.

You are required to

• use internet to get access to the reference resources via the provided website link above to access to the product information.

• use internet to get access to service provider website to conduct research on the up-to-date product information to meet customer needs, such as: flight ticket and accommodation options

• use government tourism authority information systems to research relevant information such as visa requirements, travel warning, health suggestion etc.

Your portfolio must include the following information for each of the three (3) enquiries including:

• feature and benefits of travel products that meeting specific customer needs

• product rates and tariffs and their application to different customers and seasons

• accommodation options and details including pricing

• flight ticket options and pricing

• Travel add-ons if applicable

• Additional product or service information that meeting specific customer needs if applicable

• industry terminology and common abbreviations

• passport and visa requirements if applicable

• safety advisory information

• health advisory notices and vaccination information

Answer: you need to make 3 portfolio. You must answer the activities with each of the information points above sequentially for each enquiry.

You can see the notes at the end of the page.

1. Role play to share information to colleague

Answer: You need to answer this activities according to “During the role play for each enquiry from activities 1.

*Note: for activities 1

• Enquiry 1

A customer wants to go to Fuji around August with his family including 2 young kids for about a week. They will depart from Sydney. They prefer to use of a rental vehicle while in the destination.

Reference resource for this enquiry is listed as below: https://packages.vivaholidays.com.au/uploads/flipbook/vh_fiji_2020_21/Fiji_ VivaHolidays_2020-21.pdf

Students are expected to identify customer needs and read the product. Information provided via link above to choose the appropriate product to address customer special needs.

• The special needs in this enquiry including:

• Travel destination is Fuji around August

• It is family trip with young kids – looking for family holiday programs including kid’s activities.

• The family will depart from Sydney

• Use of a rental vehicle

• Research general and specific details about product meeting customer needs, such as:

• To provide customer information regarding the activities around august. August is winter time for swimming or lazing on white sand beaches, exploring beneath the waves and discovering the jungle clad inland. (refer to page 9 of the brochure travel)

• Search accommodation options and provide more detailed information to customers (students may search the hotel website to obtain the up-to-date price and room type information to provide to customer). (relevant product information can be found on page 12-14 of the brochures including hotel information)

• Search flight ticket information to meet customer needs (example: depart from Sydney, travel with kids in August) to provide customer flight ticket price and any travel add-ons information.

• Search for rental car company and website to get access to more detailed information (car hire information can also be accessed via the brochure on page 19&20)

• Students are also expected to use government tourism authority information systems to get information regarding:

• Passport and visa requirements

• Health advisory and vaccination requirements

• Travel notice

• Enquiry 2

  • A customer is interested to go to New Zealand with his wife. They prefer to have a self-drive holiday to the South Island especially Queenstown and surroundings. They have budget for luxury hotels and first-class flight ticket. They need suggestion for the activities and accommodation options for their travel destination. The customer is Australian citizen whereas his wife is Permanent Resident of Australia.

Reference resource for this enquiry is listed as below: https://packages.vivaholidays.com.au/uploads/flipbook/vh_newzealand_20- 21/NewZealand_VivaHolidays_2020-21.pdf

Student response expectation:

Students are expected to identify customer needs and read the product. Information provided via link above to choose the appropriate product to address customer special needs.

• The special needs in this enquiry including:

• Self-drive holiday

• Southern Island especially Queenstown and surroundings

• Luxury hotels for accommodation

• First-class flight ticket

• Passport and visa requirements

• Research general and specific details about product meeting customer needs, such as:

• To provide customer with travel tips (refer to page 9 of the brochure)

• To provide customer information regarding the self-drive holiday. (refer to page 17-19 of the brochure)

• Search accommodation options and provide more detailed information to customers (students may search the hotel website to obtain the up-to-date price and room type information to provide to customer).

• Search flight ticket information to meet the customer needs (example: depart from Sydney, Christmas period, first class) to provide to customer flight ticket price and any travel add-ons information.

• Search for rental car company and website to get access to more detailed information.

• Students are also expected to use government tourism authority information systems to get information regarding:

• Passport and visa requirements

• Health advisory and vaccination requirements

• Travel notice

• Enquiry 3

  • The customer is currently in China. She is an international student who has recently enrolled with University of Sydney. Her first arrival to Sydney will be on Mid May. She wants to book a short tour to visit Sydney CBD prior to her commencement of study. As this is the first time for her to come to Sydney, she also has enquiries for the trip shuttle airport transfers service.

Reference resource for this enquiry is listed as below: https://packages.vivaholidays.com.au/uploads/flipbook/slv_nsw_2020- 21/NSW_SunloverHolidays_20-21.pdf

Student response expectation:

Students are expected to identify customer needs and read the product. Information provided via link above to choose the appropriate product to address customer special needs.

• The special needs in this enquiry including:

• Short tour to visit Sydney CBD area

• Trip shuttle airport transfer

• Travel from China to Sydney in mid-May

• Passport and visa requirements

• Research general and specific details about product meeting customer needs, such as:

• To provide customer with travel tips (refer to Page 9 of the brochure)

• To provide customer information regarding the short tour (refer to page 18-30 of the brochure)

• Search accommodation options and provide more detailed information to customers (students may search the hotel website to obtain the up-to-date price and room type information to provide to customer).

• Search flight ticket information to meet the customer needs (example: depart from China, mid-May) to provide customer flight ticket price and any travel add-ons information.

• Search for activities/events during the period that are suitable for the client.

• Students are also expected to use government tourism authority information systems to get information regarding:

• Passport and visa requirements

• Health advisory and vaccination requirements

• Travel notice