Use your own word. Thank you.
SITXMGT001 MONITOR WORK O PERATIONS
ASSESSMENT TASK TWO – Unit guideline (Portfolio)
ACTIVITIES:
- Meet with the colleagues to improve workplace operations.
Meet with the colleagues to firstly provide the feedback on the complaints received and to discuss the ways to improve the operations for the upcoming event.
During the meeting:
• Discuss your report on the quality problems, industry trends and sustainability practices
• Discuss ways to improve service levels
• Provide feedback to inform future planning
Produce a report on quality issues could include the following responses…,
Suggestion: (Sydney Events online survey…) – “Event Coordinator V3345” role play situation
Event staff lack skills and knowledge relating to the set up and operation of AV and computer technology.
No proper research and planning done for sustainable practices.
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Personnel will be responsible for reducing customer complaints for the upcoming event...
Executive chef – re-design menu items, service of plated foods, equipment requirements
Provide menu options for Ala carte menu and not buffet menu alone __________________________________
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Example for procedures will be adjusted for the upcoming event…,
Developing SOPs or information guides for staff responsible for setting up AV and other electronic equipment.
Restricting menu items that can be offered to clients for outdoor events.
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Examples of ways to improve service levels. “Customer – V02145” communication
Resolve issues in line with company policy and goals.
Think through possible repercussions of all decisions.
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Latest trends and technologies…,
Digital event invitations
Creating an event app
Sustainability practices examples…”
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Organize workflow for an event… (in class discussion, see Appendix 1)
For example. “Workflow plan for an event…,
____Confirm the attendance “e attended by 150 adult guests and 30 children. For example, contact the client and arrange deposit payment etc.
_____________
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Staffing:
1 Bartender for every 50 adult guests; for full timers and casual are required.
2) Rostering and break time to populated accordingly
3) For seated dinners, 1 server for every 2 tables – for example round table and reception table setting etc.
Monitor and support team.
Discussions on how it resulted in the complaints being made about staff behaviour. Students must inform them of the objectives of the event.
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Remind them of the boundaries and ethics of working in an event.
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Write a short performance report on team for HR filing.
Suggestion:
taking photos which was an inappropriate behavior________________ _________
opportunity to have a meeting with the team to discuss about__________________
improvement in the work______________________________________________
Solve problems and make decisions…
- came up with a solution to run down to the local bottle shop to get wine____________
- suggest using your loyalty card to get it bit cheaper________________________
- Write an email to the Events Director
Date:___________________________
Hello [Name],____________________
Subject or purpose ________________
Thanks for choosing Sydney Events. We have always strived to go above and beyond our discerning client’s expectations.
It has been noticed a concern worried that the wine there will be costly and may lead to the over-run budget. _____________________________________________________________________
We therefore invite you to tell us about your recent event experience with us.
Therefore, a suggestion and decides to purchase wine from ______________________________
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Another suggestion could also be included. ________
We look forward to welcoming your feedback!
Yours Sincerely,
[Name]
Student to include “References and Sources” cited from internet.
Sources from VIA study resource, for example “Ref sourced P/slide no. 13.”
Sources from VIA study resource, for example “Ref sourced L/guide pg. 10.”
THE HARVARD AUTHOR-DATE REFERENCING STYLE (See attachment)
