Course: Culture & Organizations Week 3 Assignment Reflect on the strategic plan of your chosen company and in light of current macroeconomic and cultural changes and how they guide decision-maki
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Strategic Analysis of IBM's Transformation
Student:
Keiser University
MBA 699/Capstone Business Strategies
Dr. Racquel Thompson-Elliott
Date:
Organizational Profile and Organizational SituationOrganizational Description
Type of organization (e.g., non-profit)
Operating environment
Organizational relationships and stakeholders
Organizational Situation
Competitive environment
Strategic challenges and advantages
Performance improvement system
Leadership Triad: Leadership; Governance and Societal Responsibilities
Evaluate leadership system and senior leaders
Describe governance and oversight processes
Address approach to ethics and legal compliance
Address approach to corporate citizenship and support of key communities
Strategic Situation
Strengths, weaknesses, opportunities, threats (SWOT)
Strategic challenges and advantages
Performance improvement system goals and action plans
Customer Engagement
Major customer segments and requirements
Mechanisms for customer listening and learning
Customer experience and relationship management approaches
Measurement, Analysis, and Knowledge Management
Performance measurement systems
Organizational performance review system
Use of data and information to support daily operations
Workforce Engagement
Workforce capabilities, development needs
Workforce climate, engagement, and development approaches
Operations Focus
Work processes and operational effectiveness improvement
Supplier/partner/collaborator/operations requirements
Results
Competitive performance results
Customer-focused results
Financial and marketplace performance results
Workforce-focused results
Governance and societal responsibility results
Reflection on Implementation
References
Breese, J. L., Park, S. J., & Vaidyanathan, G. (2019). Blockchain Technology Adoption in Supply Change Management: Two Theoretical Perspectives. Issues in Information Systems, 20(2).
Cortada, J. W. (2019). IBM: The rise and fall and reinvention of a global icon. MIT Press.
INSIGHTS, B. O. I. (2021). IBM INSIGHTS.
Mohd, I. H., Julan, J., & Besar, T. B. H. T. (2020). Strategic training and development: the impact on employees’ performance. Journal of International Business, Economics and Entrepreneurship, 5(2), 80-84.
Strickland, E. (2019). IBM Watson, heal thyself: How IBM overpromised and underdelivered on AI health care. IEEE Spectrum, 56(4), 24-31.