Use your own word. Thank you.
Appendix 1 – Meeting Communication Log Meeting Communication Log Meeting Date: Meeting Time: | |||
Name of the attendee | Work area / title | Feedback | Notes |
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Describe whether customer needs are currently being met.
Customer expectations
Describe what the customers’ expectations are, and whether they are currently being met.
Customer satisfaction
Evaluate how satisfied customers are with the products and services they receive.
Customer feedback
Describe any other customer feedback.
Staff feedback
Describe the feedback given by staff.
Changes
Describe internal and external changes affecting the resort’s customer service practices.
StructurePropose a structure for the policy and procedures documents.
SITXCCS016 Appendices and templates | Version 1.0, January 2023 | Page 3 of 3 |