StudyDaddy HR Management Human Resource - Reflection

Human Resource - Reflection

Reflection

Directions
You learned about individual behavior in the workplace and the importance of emotional intelligence in career success. Two concepts included in this lecture were emotional labor and emotional dissonance.  In at least 150 words, address the following bullet prompts: 

    • Explain the concepts of emotional labor and emotional dissonance.

    • Discuss a time when you experienced emotional labor and emotional dissonance.

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