Cisco Systems Case Study
W5: Cisco Systems Case Study
Completing this Assessment will help you to meet the following Course Outcome:
Analyze employee readiness for training and development through the practice of case studies.
Directions
Read the passage below and answer the corresponding questions.
Cisco Systems Account Managers Are Too Busy for Training
Cisco Systems of San Jose, California, helps people make connections in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible— providing easy access to information anywhere, at any time. Cisco’s account managers are the company’s frontline sales force. A needs assessment found that account managers were concerned because learning content was not being delivered to them in a way that fit their work patterns or learning styles. Because account managers spend a lot of time traveling, they wanted to get on the Internet, find what they needed, and get out again. They preferred not to sit in front of a personal computer for a long e- learning course. As a result, Cisco is creating the Account Manager Learning Environment (AMLE). The AMLE is intended to be a development tool and performance support system based on four business objectives: increase sales, increase revenue, increase speed at which account managers become competent in a topic, and reduce travel and costs. Cisco’s goal in developing the AMLE is to create a learning environment that will motivate account managers to use it.
In an approximately a 750-word essay, address the following:
Describe the new technology training methods you would you recommend, including in Cisco’s AMLE.
Provide a rational for your recommendations.
Discuss the knowledge, skills, behavior, and competencies that your training method(s) would focus on.
