Job Performance Appraisal System Think of a job you have had in the past or talk to someone you know about his or her job. Using what you know about the position, determine what the relevant performan
Admissions Counselor
Jennifer Bacuylima
St. Thomas University
Psychology of Work- INP-4105-OL1
Professor Scott Gillig
September 4, 2025
Detailed Job Description: Admissions Counselor
Position Title: Admissions Counselor
Department: Enrollment Management
Employment Type: Full-Time Staff
Company Overview:
Regent University is a Christian school. We want a passionate person to work with us. This individual will be instrumental in showing the potential students where to go with their education. The university offers full-time employees a detailed benefits package (Regent, 2025).
Job Purpose:
An Admissions Counselor plays a very important role in our student enrollment. It is your duty to assist qualified applicants in enrolling as students. You will work in a call center working environment. You will handle the incoming and outgoing calls. You will need a high level of professionalism and customer service in your work (Regent, 2025).
The main duties and responsibilities (Regent, 2025):
Speak on behalf of Regent University to individuals who may have an interest in our undergraduate or graduate programs.
Develop superior customer service to all potential and existing students.
Study and have a solid understanding of every program offered at the university and the requirements to enter.
Counsel future students on which program can best serve their interests.
Know and describe university resources, such as financial aid, tuition costs, and military benefits.
Reach a high number of outbound calls and respond to inbound calls.
Maintain precise and correct records on students through computer applications without violating their privacy.
Meet certain performance objectives established by the Enrollment Management team.
Speak professionally to the internal members and those outside the company.
Dedicate oneself to life-long learning and training to get better at work.
Assistance in admissions events and orientation of the new team members.
Required Knowledge, Skills, Abilities, and Other Characteristics (KSAOs)
Other KSAOs required of us prior to hiring an individual include:
Knowledge:
Knowledge of the principles of customer service and sales (Regent, 2025).
Knowledge regarding the use of a computer to enter data and communicate.
Knowledge of, or strong capacity to rapidly acquire knowledge in, all university academic programs.
Knowledge of or a great capacity to learn university policies regarding financial assistance, transfers, and military benefits.
Skills:
Communication Skills: Superior ability to speak and write effectively and clearly.
Interpersonal Skills: Excellent ability to establish good relationships with a wide variety of individuals.
Organizational Skills: Good ability to organize time, work, and records of students in a nicely arranged manner.
Technical Skills: Exhibited ability to work with computer software, e.g., Microsoft software and customer database software. The typing speed should be 40 words per minute at least.
Abilities:
Learning new information fast and applying it to work.
Capacity to operate in a high-paced environment which is oriented towards the achievement of performance targets.
Capability to receive coaching and to utilize feedback as a means of improvement.
Skills to multitask with a computer and simultaneously talk on the phone.
Can ensure full confidentiality of student data.
Flexible working schedule, such as during evenings and weekends.
Other Characteristics:
A course of action in regard to the Christian mission of Regent University (Regent, 2025).
A sincere willingness to assist students in developing personally, spiritually, and professionally.
Good work ethic demonstrating the main values of the university: Excellence, Innovation, and Integrity.
Should be driven, dependable, with regular transport to work.
Recommended Testing and Screening
In order to assess these KSAOs, the following screening methods are proposed:
To Determine Knowledge: A written content test may be used to determine the knowledge of the major programs, policies, and resources in the university following an orientation training. This guarantees the applicant the ability to memorize and remember complicated information.
To Measure Skills:
Communication and Interpersonal Skills: Role-playing is highly efficient. The candidate would take incoming and outgoing calls with an interviewer who would be a potential student. This shows their speaking skills, rapport skills, and customer service skills.
Technical Skills: a minimum computer proficiency test must be done. This would involve such tasks as typing speed (WPM test), entering information into a simulated database, and working with Microsoft Office programs.
To Measure Abilities:
This is best done with a situational judgment test (SJT). This test puts the candidates in real work situations (e.g., an angry prospect, a busy day with many calls, a tricky question regarding financial aid). Applicants decide the way they will react, and it shows their problem-solving skills, multitasking attitude, and professionalism (Chan & Schmitt, 2017).
Abilities such as coachability and goal orientation can be effectively revealed during an in-person or video interview through detailed behavior-based questions.
To Measure other Characteristics:
An interview with a department and university leadership panel on mission alignment is important. This discussion ought to look into the individual beliefs of the candidate and the dedication the candidate has towards the key values and mission of the university.
Characteristics such as reliability, integrity, and work ethic should be established by careful reference checks with former employers. The questions must ensure that the candidate is capable of ensuring confidentiality and working on a flexible schedule.
References
Chan, D., & Schmitt, N. (2017). Situational judgment tests. The Blackwell handbook of personnel selection, 219-242.
Regent. (2025, September 3). Work in a faith-based environment committed to. Retrieved from https://careers.regent.edu/jobs/admissions-counselor-va-united-states-07e963ce-32db-48e9-91d3-dfe9da21b96b
