ATTN: GOOGLESCHOLAR HRM 530 - Assignment 4: HR Training Class
Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills, using the following rubric.
Points: 200 | Assignment 4: HR Training Class | |||
Criteria | Unacceptable Below 70% F | Fair 70-79% C | Proficient 80-89% B | Exemplary 90-100% A |
1. Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies. Weight: 20% | Did not submit or incompletely justified the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies. | Partially justified the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies. | Satisfactorily justified the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies. | Thoroughly justified the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies. |
2. Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training). | Did not submit or incompletely developed a customer service training implementation plan and did not submit or incompletely determined the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training). | Partially developed a customer service training implementation plan and partially determined the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training). | Satisfactorily developed a customer service training implementation plan and satisfactorily determined the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training). | Thoroughly developed a customer service training implementation plan and thoroughly determined the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training). |
3. Justify why you selected the training method that you did. Weight: 10% | Did not submit or incompletely justified why you selected the training method that you did. | Partially justified why you selected the training method that you did. | Satisfactorily justified why you selected the training method that you did. | Thoroughly justified why you selected the training method that you did. |
4. Propose two (2) ways to motivate an employee who has no interest in attending a training class. Weight: 15% | Did not submit or incompletely proposed two (2) ways to motivate an employee who has no interest in attending a training class. | Partially proposed two (2) ways to motivate an employee who has no interest in attending a training class. | Satisfactorily proposed two (2) ways to motivate an employee who has no interest in attending a training class. | Thoroughly proposed two (2) ways to motivate an employee who has no interest in attending a training class. |
5. Develop a survey to collect feedback from the employees who attend the training. Weight: 20% | Did not submit or incompletely developed a survey to collect feedback from the employees who attend the training. | Partially developed a survey to collect feedback from the employees who attend the training. | Satisfactorily developed a survey to collect feedback from the employees who attend the training. | Thoroughly developed a survey to collect feedback from the employees who attend the training. |
6. 3 references Weight: 5% | No references provided | Does not meet the required number of references; some or all references poor quality choices. | Meets number of required references; all references high quality choices. | Exceeds number of required references; all references high quality choices. |
7. Clarity, writing mechanics, and formatting requirements Weight: 10% | More than 6 errors present | 5-6 errors present | 3-4 errors present | 0-2 errors present |