Dr.Mitch

OL 211 Final Project Milestone Two Guidelines and Rubric Overview : For this milestone, r eview the case study A.P. Moller -Maersk Group: Evaluating Strategic Talent Management Initiatives through page 13 (up to HR - Customer Initiative at Maersk) and the job posting for a Customer Service – CARE Business Partner . View the SHRM PowerPoint presentation and its note pages: Unit 6: Training Methods, Experiential Learning and Technology . Using the material on needs assessment and training strategies provided in this week’s lesson and the case study , in a short paper you should :  Illustrate the value of a training needs assessment in an organization in ge neral, su pporting your response.  Describe the components of a needs assessment used to determine the training requirements of a Customer Service – CARE Business Partner at Maersk.  Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time -oriented (SMART) objectives for a training plan.  Explain the importance of developing learning activities for a Maersk Customer Service – CARE Busine ss Partner training program.  Describe how you would incorporate adult learning principles and methods of experiential learning from this course into the Maersk Customer Service – CARE Business Partner training program. Guidelines for Submission: Your submission should be 2–3 pages in length and double -spaced using 12 -point Times New Roman font . B e sure to list your references at the end of your paper. Instructor Feedback : This activity uses an integrated rubric in Blackboard. Students can view instructor feedback in the Grade Center. For more information, review these instructions . Critical Elements Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value Training: Needs Assessment Meets “Proficient” criteria and description is clear and detailed Describes the components of a needs assessment used to determine the training requirements of the organization Describes the components of a needs assessment used to determine the training requirements of the organization, but description is cursory or inaccurate Does not describe the components of a needs assessment used to determine the training requirements of the organization 23 Training: Learning Activities Meets “Proficient” criteria and exhibits keen insight into the needs of adult learners Explains the importance of developing learning activities, and incorporates adult learning principles and methods of experiential learning Explains the importance of de veloping learning activities, but does not incorporate adult learning principles and methods of experiential learning Does not explain the importance of developing learning activities 23 Training: Training Needs Assessment Meets “Proficient” criteria and uses scholarly research to contextualize claims Illustrates the value of a training needs assessment in an organization, and supports response Illustrates the value of a training needs assessment in an organization, but does not support response Does not illustrate the value of a training needs assessment 23 Training: SMART Meets “Proficient” criteria and description is clear and detailed Describes the importance of creating SMART objectives for a training plan Describes the importance of creating SMART objectives for a training plan, but description is cursory or inaccurate Does not describe the importance of creating SMART objectives for a training plan 23 Articulation of Response Submission is free of errors related to citations, grammar, spelling, syntax, and organization and is presente d in a professional and easy -to-read format Submission has no major errors related to citations, grammar, spelling, syntax, or organization Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent underst anding of ideas 8 Earned Total 100 %