Community Essay

Diagnostic Essay

The summer after I graduated from high school I worked as an intern of JW Marriott Hotel in Shanghai, China. During that time, I helped to plan several Banquet &Wedding Event and International conference preparation.

In the first morning of a busy week, everyone came to hotel early. Some people talked about their weekends to others while changing into their working suits. Some people were doing their own things or just relaxing. Everything was silent in few seconds after the “bald guy walked in. He was the manager. By the time, a 6 feet tall young man who wear a green flight jacket with black hair burst in the lobby. Everyone stared at him because he was panting and puffing. He said “Sorry for being late”. However, the bald guy did not say anything. After the “morning speech” of the “bald guy”, most people just ignored the new guy and headed into the work. There were also couple guys saying hello to him and want to pretend to be friendly. At this time, John came over. John was the foreman of the group and the person who always tour the new guy around to every part of hotel and introduce him to others. John said “Hey, how’s going man? I’m John. Do not worry about the first time late, it would be fine being early since now. Let’s start your first day.”

When John walked him around, he seemed kind of nervous. He would touch his hair and bite lower lip from time to time when he introduced himself to others. During the lunch time, he just ate his lunch alone and sit with no one. Probably because of the unfamiliar environment and introverted personality. These is kind of my first day of my internship in my friend Tim’s eyes.

On the first day, it is difficult for me to fit in the big group. After a week working with them, I gradually integrated into them.

One of the best things about being in hotel operations is not only being in contact with guests, but also interacting with our associates and working in teams – in a hotel everyone needs to work together to exceed guests’ expectations! I met so many special people and I am so proud to have been learning with them on a daily basis as we work together side by side.

I am discovering everyday what Hospitality is all about. The opportunity of being in a hotel is priceless. It has been an amazing experience to contribute hands-on to different activities at these properties. Interning here definitely made me understand more about hotel management, how to exceed expectations of guests and how to better work in teams.