Justification Report Final Phase III

11

IT SOLUTIONS FOR MYLES COMPANY

Justification Report Phase II

ENG 315 – Professional Communications

Professor Brandy Isaacs

February 4, 2017

Table of Contents

Summary

This paper aims at examining the usefulness of two possible choices for a company aiming at finding the best internet solutions for the company. Some of the methods used in the analysis include the reviewing of customer ratings in terms of satisfaction of the services offered, speed of the internet and workers opinion on the internet service provider.

However the finding of the report is that of the both analyzed alternatives both offer the same service but Comcast meet the right criteria with regards to speed and cost. From the findings Alternative A is recommended be used for offering the best IT solutions of the company.

I.T Solutions for Myles Company

Problem Statement

As the company continues to grow in employees it’s important to have an internet provider that will accommodate the growth for a great value. The current internet service doesn’t meet the current needs of the company. Its low speed hinders the ability of the employees to run the applications needed to do business. The company must choose an internet company that will meet the need of the company and employees that will allow them to do the everyday business. The other concern is the cost of the service.

Terminology

Comcast the largest cable network provider in the United States.

AT &T- American Telephone and Telegraph is an internet network provider who provides DSL and dials up services

DSL- Digital Subscriber Line

Overview

The main aim of this report was to help the doubtful and those that had not made their mind in choosing the best network provider for the work. Workers of the company were categorized into groups with each group being tasked to come up with two options from which the best internet provider for the company would be determined at last.

Alternatives

The two companies being researched were alternative A (Comcast) and alternative B (AT&T). The judgment of the alternatives was made up of various criteria’s that included the following speed, price, reliability. The research was done through many different means which included the following; staff survey, calls, research done on the internet research, also a survey was done.

Upon evaluating the two alternatives it came to a realization that Alternative A (Comcast) should be selected for a recommendation since it provided the caregivers with advantages like highest speeds, internet securities, and parental locks something that wasn’t being offered by AT &T this was the best. The two alternatives in this report met the following criteria.

Overview of Alternatives

Alternative A – Comcast:

• The largest cable provider in the United States of America but also in the world.

• Comcast Company offers services to any both commercial customers and residential customers in all the 40 states in the larger Columbia district.

• Operates a variety of multiple cables only channels and also over the air national broadcast network channels and the famous universal pictures which are mainly a film production studio.

Alternative B – AT&T:

• Also an American telecommunication company that has its presence in many different countries in the world.

• In the world, it’s ranked at position 23 in terms of composite revenues, assets, profits and also its value in the business world.

Criteria

During judgment and decision making of the two alternatives a variety of criteria will be used:

1. Cost- what will be the cost of the internet connections. The company looks for the best services that can be offered regardless of the cost.

2. Internet speed- what speed in terms of MBs per second is being offered? The company would prefer faster internet speed so as to be able to carry out its day to day activities more efficiently thus improving customer relations.

3. Reliability- is the company selected go down very often. The company would to ensure that the service is dependable. If the service goes down or doesn’t work then the company would be unable to do business.

Methods

Research methods used include calls made to the companies in regards to the packages being offered by each one of them. The website of both companies was toured in order to find any new products and services. Other websites that mainly are made up of customer reviews were also visited so as to act as a different source of reference. Staff workers were also interviewed regarding their opinion on the best internet service provider amongst the two companies.

Evaluation of Alternatives

Cost

• Alternative A- charged $23.75 on the six initial months and then $ 19 after that period.

• Alternative B- charged a cheaper price at $23.75 every month for dial-up and $ 13.85 for another 1 month period.

Speed

• Alternative A – offered higher internet speed of 105mbps as compared to the other providers.

• Alternative B – offered a lower speed of 24mbps for a dial-up package and 6mbps for the DSL package.

Reliability

• Alternative A- Less outages when compared to other providers.

• Alternative B- More outages when looking at other providers.

Fig 1: Analysis of criteria alternatives

Findings and Analysis

Alternative A which is the largest cable provider in the United States and has roots all over the world. Apart from this it also operates many different cable channels in America. Alternative B, on the other hand, is also an American company with presence in many countries all over the world. The main criteria used to choose between the two companies were based on the cost and speed of the internet. Researches were conducted and this mainly involved interviews of workers from other companies, calls, and tour of websites.

Various companies in the United States were faced with this similar dilemma when choosing the best internet provider for them. These companies had also to carry out researches before being able to settle on a specific solution. An example of this is Vetro Company which had many options to choose from and finally settled on Google broadband as the internet provider.

Google broadband just as in my previous report showed that the presence of good internet speed and the cost affordability in relation to the speed it was offered. This was after conducting a research on the available service providers in the county offering the best package. This shows that speed and affordability play a huge role.

From the evaluation of alternatives I have realized that regardless of how low the cost would be, internet speed was the most important criteria in the selection of the best alternative.

Below is a graphic depiction of the finding:

Figure One: Findings Analysis.

Proposition and Recommendation.

While both Alternatives A and B offered desirable packages in both speeds and pricing of the services, Alternative A offered a much better package in terms of cost in relation to the speed.

Additionally, Alternative A ranked higher on most consumer site websites as it was ranked as being the best of the services offered in terms of internet subscription services for businesses and offices.

My recommendation is that the company should subscribe to Comcast to provide internet solutions for the company at a speed of 105 Mbps and at a cost of $28.88.

References

Kazovsky, L. G. (2011). Broadband optical access networks: emerging technologies and

Optical-wireless convergence. Hoboken, NJ: Wiley-Interscience.

Wilkinson, N. (2002). Next generation network services: technologies and strategies.

New York: J. Wiley.