MHA 601 Prrinciples of Health Care Administration Week 2 Discussion 2

Trust

In the absence of trust, team members are unable to be genuinely open with each other about their mistakes and weaknesses.

Team members feel free to ask for or offer help.

Conflict

Failure to establish a foundation of trust creates fear of conflict, so that team members cannot frankly and passionately debate ideas, and fail to resolve the issues about which they disagree.

Productive conflict enables a team to produce the best possible solution in the shortest amount of time, then move on to the next important issue.

Commitment

Lack of healthy conflict results in lack of commitment, since team members have not openly expressed their opinions. The quest for certainty about the correctness of a decision can paralyze a team and undermine members’ confidence in their ability to make any decisions.

Seeking consensus is not necessary; reasonable people can support a decision they do not agree with as long as they perceive that their opinions have been heard and seriously considered.

Accountability

Lacking commitment to a clear plan of action, team members avoid accountability and hesitate to confront their peers regarding counterproductive actions and behaviors.

Members of great teams demonstrate their respect for each other by holding them accountable for performing at a high level.

Results

Failure to hold each other accountable leads to inattention to results when team members put their individual needs or the needs of their work unit above the collective goals of the team.

Great teams want to achieve the goals they set and the results to which they commit.