literature review about communication in the workplace i'm studying Department of Health and Human Services

“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.”

- Tony Robbins

The Communication Process

- First, the sender encodes and sends a specific message.

- Second, the sender chooses the channel or medium of communication.

- Then, the receiver decodes and interprets the message.

- Finally, the receiver may or may not give feedback to the sender.

What is effective communication?

Effective communication is achieved when the receiver clearly understands, accepts, and acts upon the message the sender intended.

Barriers to Effective Communication

Lack of attention

Lack of interest

Emotional barriers

Physical barriers

Use of jargon

Cultural differences

Perception differences

Improving the Communication Process

Supportive communication

Persuasive communication

Speaking

Active listening

Nonverbal communication

Electronic communication

Specialized Form of Communication

Personal counseling

Helping relationships

The power of dialogue

Conducting effective meetings

Writing memos, reports, and proposals

Denhardt, R. B., Denhardt, J. V., & Aristigueta, M. P. (2012). Managing human behavior in public and nonprofit organizations. Sage Publications.