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Case Analysis: ARISE: A Destination-for-a-Day Spa (40)

Learning Objectives

1. Recognize both the rewards and the risks of a strategy that focuses on recruiting top performers, especially in an industry where clients are often loyal to the individuals, rather than the organizations, who provide services.

2. Understand how financial constraints can push managers to think more creatively about how to attract, motivate, and retain employees.

Read the case one more time before answering the questions.

Answer the following questions.

Talent Acquisition, Motivation and Retention

1. What are the pros and cons of Twyla Thompson’s initial recruiting and selection strategy?

2. What characteristics of the PWC job are employees likely to find motivating? Does the PWC job have any potentially demotivating characteristics?

Financial Constraints and HR Decisions

1. Given ARISE’s financial constraints, what, if anything, can be done to continue to attract, motivate, and retain the best employees?

Minimum Length: 2 pages with double space