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Greetings, Mrs. Aniston,

I am writing to you in regards to the incident that occurred on the Saturday morning of May 12th.

First and foremost, on behalf of the Cake-a-licious team, I would like to offer my sincerest apologies to you for the mistake in receiving your order. There was a miscommunication between the parties involved, and we take responsibility for the delay in getting your second cake to you. We understand it was an important day for you and your loved ones, and we are incredibly sorry we inconvenienced you during your celebration.

Moving forward, we have implemented a new system to ensure that such misunderstandings don’t happen again with our valued guests. In addition, we would like to issue a full refund for your second sheet cake and, as an extended apology, offer you a 50% discount on your next order, up to a $100 value.

We thank you for choosing Cake-a-licious to celebrate with you and yours, and we hope to be part of your next special occasion.

Warmest regards,

Felipe Santiago

Cake-a-licoius Manager