AMPL project phase III

Case Study: Staffing a Call Center Questions Given your model, include answers the following questions in your final report. Be sure to provide justification for these answers, including screen shots of any adjustments made to your model, and the subsequent results from AMPL. 1. How many Spanish-speaking operators and how many English-speaking operators does the hospital need to staff the call center during each 2-hour shift of the day in order to answer all of the calls such that the total cost is minimized? 2. Most full-time workers don’t want to work late into the evening. Harry can find only one qualified English-speaking operator willing to begin work at 1 P.M. Given this new constraint, how many full-time English-speaking operators, full-time Spanish-speaking operators, and part-time operators should Harry hire? How does this effect the total cost? 3. Harry now considers hiring bilingual operators. If all operators are bilingual, how many operators should he hire to cover each 2-hour shift? How does this effect the total cost if bilingual operators make 20% more than their non-bilingual counterparts?