Work Measurement and Ergonomics Module Assignment Two Flow Proces Chart and Flow Diagram

Your Name: Answer for the Cashier Example

Flow Process Chart

Mexican BurgerMac, Inc.

Date of Study: January 14, 2009

Operation: Take Customer Order and Fill Customer Order

Operator: Cashier

Equipment: Cash Register, Printer, Food Area, Counter

Step	Distance	Symbol	Description
1		O	Enter food items into the computer as described by the customer.
2		O	Collect cash from the customer and give change to the customer.
3	1 Feet	T	Step to the Soft Drink Cup Area.
4		O	Remove the correct size Soft Drink Cup.
5	1 Feet	T	Step to the Front Counter.
6		O	Give the empty Soft Drink Cup to the customer.
7	3 Feet	T	Walk to the Order Filling Work Area.
8		O	Open one To-Go Paper Bag.
9		O	Tear off the Printed Customer Order. Tape the Order to the To-Go Bag.
10		I	Read the customer Order. Remember the food items on the Order.
11		D	Wait for the Cook to put a Cheeseburger in the Sandwich Storage Chute.
12		O	Put one Cheeseburger from the Sandwich Chute into the To-Go Bag.
13	1 Feet	T	Move to the French Fry Staging Area with the To-Go Bag.
14		O	Fill a small French Fry Bag with Fries. Put it into the To-Go Bag.
15		O	Put one Paper Napkin in the To-Go Bag.
16	2 Feet	T	Walk to the Front Counter.
17		O	Place two Ketchup Packets into the To-Go Bag.
18		O	Give the To-Go Bag to the customer.
19	3 Feet	T	Return to the Cash Register Area.
20		D	Wait for the next customer to arrive.