(1) Which of the following best exemplifies a costly mistake that can be attributed to passive listening?

(1) Which of the following best exemplifies a costly mistake that can be attributed to passive listening?

Question 18 options:

A,taking an order so large that your factory  has to run costly overtime shifts to meet  the production deadline

B, failing to proofread your report before   making copies of it, and having to reprint   them all after you correct the typos

C, scheduling two appointments for the same   time and thus having to cancel on one of   your clients at the last minute

D, mailing out coupons giving customers 50%   off on their orders because you misheard   when your boss asked you to create a 15% off coupon