{2-9 *946. 72%ili:24am BSBMGT 2 Mana.rmance.2 - Read-only e Q/OEZB Read Only - You can't save changes to this f. v performance management at...

please answer these questions using above senarios.

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{2-9 *¥§946.. 72%ili:24amBSBMGT 2 Mana...rmance.AT2.V2.2 - Read-only e Q/OEZB Read Only - You can't save changes to this f... v performance management at Australian Hardware. Question 3: Seeking advice Consider the foliowing scenario. You are the Hardware and Homewares Manager at the Australian Hardware Wollongong store. Onof your customer service and sales representatives. Kim Smith, is consistently not meeti gperformance expectations. You have tried setting goals in consultation with the employee, ongoicoaching and feedback. You have conducted two formal performance reviews. You are not sure wh telse you can do. Answer the following: o Name any positions of an internal source you could approach for HR or performancemanagement advice. 0 Name one external source (individual professional, consultancy or government) of HR orperformance management advice, particularly for managing poor performance. Question 4: Counselling and supportConsider the following scenario. You are the Hardware and Homewares Manager at the Australian HardwareWollongong store. One of your customer service and sales representatives, Kim Smith,is consistently not meeting performance expectations. You have decided to counsel the employee to alert her of poor performance in a formal way and to inform her thatdismissal may be an option for the future if her performance does not improve. Answer the following: o What steps wouid you take to counsel the employee in accordance with organisational policyand relevant legislation for disciplinary meetings? 0 What legislation is the most relevant in this scenario? BSBMGTSDZ Manage People PerformanceATZ. Role Play.V2.2 Page 11 of 12CRICOS Code 0273EK National Code: 91223 ABN: 85 163 435 657 'J STRATHFIELD COLLEGE Stmhﬁeld College Ply LtdStrathfield College AUSTRALIA o What iS the relevant award for the employee’s role at Australian Hardware? 0 What support services could you offer the employee? . {=1 D e