External pressures often force healthcare managers to reduce expenses or make changes to policies and procedures. Suppose you are a manager of an outpatient surgery center owned and operated by a gro

 External pressures often force healthcare managers to reduce expenses or make changes to policies and procedures. Suppose you are a manager of an outpatient surgery center owned and operated by a group of surgeons. You report to the board of directors that has set a goal of achieving “Excellent” ratings from patients. How will you lead your facility to achieve this goal? What type of leadership styles will help to obtain this goal and why?