"whomever answers the phone may be the only contact a caller has with a business. everyone has their own personal preferences. however, find out how your employer wants the telephone answered, what yo

"whomever answers the phone may be the only contact a caller has with a business. everyone has their own personal preferences. however, find out how your employer wants the telephone answered, what your expected to say. when you pick up the phone, it's important to speak politely and provide identifying information. clearly state the company's name and you're name. should you identify the department too?"