1.Services differ from manufactured products in four ways. Intangibility, Inseparability, Perishability and _______________?

1.Services differ from manufactured products in four ways. Intangibility, Inseparability, Perishability and _______________?

a) homogeneity

b) heterogeneity

c) intractability

d) invisibility

2.The Servuction model recognizes that operations can process customers through their infrastructure or through their ___________?

a) performance b) procedures c) staff d) systems

3.The extent to which a product or service may be customized is called _____________?

a) variability b) validity c) variety d) variation

4.The size of the product range or number of services offered is called _____________?

a) variability b) validity c) variety d) variation