1. Why is it important for managers and leaders to keep control of their emotions in the workplace?

   1.    Why is it important for managers and leaders to keep control of their emotions in the workplace? (Word count: 100 words)

    2.    Identify at least one (1) instance of modelling workplace behaviours that demonstrate management of emotions as an example for others to follow. (Word count: 50 words)

    3.    Describe two (2) ways that you can communicate with a diverse workforce which has varying cultural expressions of emotion. (Word count: 50 words)