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QUESTION
3)Describe how any three of the OM activities in the box quot;what do operations managers doquot; impact the management of both the goods that...
3)Describe how any three of the OM activities in the box "what do operations managers do" impact the management of both the goods that Zappos sells and the services that it provides.
4) Explain how this case illustrates each of the seven major differences between good purchasing and service providing businesses.
From OM 6, page 26.
