4.What communication and promotion channels/modes does your organisation use to maintain a

4.         What communication and promotion channels/modes does your organisation use to maintain a

public profile through advertising and/or marketing? (50-100 Words).

1.         What industry groups, networks, target groups and/or key individuals related to the organisation support and enable you to enhance the profile of yourself and your organisation and share information?  (50-100 Words).

2.         Explain your understanding of the principles following:  (50-100 words each).

a)         Negotiation.

b)         Mediation.

c)         Conflict resolution.

d)         Incident de-escalation.