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7.5. Pareto Chart
Assume you are working on a project to improve customer service. Create a Pareto chart based on the information on the following table. Use the Pareto chart template so that your resulting chart looks similar to Figure 7-12 (page 309 of your textbook).
Customer ComplaintsFrequency/WeekCustomers is on hold too long90Customer gets transferred to wrong area or cut off20Service rep cannot answer customer's questions120Service rep does not follow through as promised40
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- 6 orders completed
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