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Mentors and Shadowing
The following Professional Competency Outcome(s) are practiced and assessed in this
PC-3.5: Engage in career development and advancement strategies, including effective
networking, mentoring, and creating a personal brand.
In this Assignment, you are going to evaluate a specific business process based on criteria
detailed below. If you already have selected a business process, continue using that and
skip to the next paragraph. If you have not yet selected the business process you will
use for these Assignments, then begin by selecting one. Email your instructor and clearly
describe the objective of this process, the participants, and the strategic significance for
the company. The business process you select must have a clear beginning and an end,
with identifiable, specific steps. Your instructor will confirm that the process you selected is
suitable, or will ask you to select another one.
As the BPM nears completion, the process team must be concerned not only with the
best-fit roll-out option but also with providing information to the work team that will handle
the completed process or process change to ensure their success. This often takes the
form of mentoring.
Mentoring is most often a one-on-one activity in which an experienced individual (the
mentor) provides guidance and advice to someone with less experience (the mentee). Any
mentoring relationship is, by nature of the process, a close one in which experiences,
knowledge, and skills are shared.
The best way for mentors and mentees to share information is through a process called
shadowing. Shadowing occurs when the mentee actively watches, follows, and
participates in the activities, processes, or actions that are completed by the mentor. This
provides a visceral and active learning environment.
Consider the BPM process you have been designing this semester and address the
1. Should all members of the BPM team be considered as possible mentors? Explain
and justify your answer.
2. Who within the organization would be the mentee(s) for the institutionalization of
the new processes? Make sure you fully support your conclusions.
3. Identify ways in which mentors and mentees can use shadowing as a method for
tracking and assessing the ongoing changes within the company after completion
of the BPM project.