A call center is a __- a. CMA b. SFA C. CIC D.JIT A ____ system lists potential customers or customers who have purchased related products:

Please help Multiple Choice.

1. A call center is a __-

a. CMA

b. SFA

C. CIC

D.JIT

1. A ____ system lists potential customers or customers who have purchased related products: that is, products similar to those that the salesperson is trying to sell to the customer.

A. Contact management

B. Product knowledge

C. Sales forecasting

D. Sales lead tracking

1. ____ is a disadvantage of EDI

a. message length

b. productivity

c. the number of standards

d. security

1. Sentient Technologies' bot_____

A. automates the simple but time-consuming process of requesting sick leave

b. provides a list of recommendations and enables customers to have a real-time dialogue with the bot

c. allows customers to describe what they are looking for instead of just choosing from standard options

d. asks shoppers to input their skin type a and then suggests beauty tips and products tailored to their needs

1. Caribo coffee implemented a __-

a. cloud-based CRM

b. Cloud-based SCM

c. on-premise SCM

D. on-premise CRM

1. The Apple Watch release in April 2015 was completely successful thanks to excellent planning and forecasting.

 a. True

B False

1. Distribution portals automated the business process involved in selling or distributing products from a single supplier to multiple buyers.

A. True

B. False