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QUESTION
A claim is received from Sharon Turner, a 56-year-old woman with a 30-year history as a cashier.
- A claim is received from Sharon Turner, a 56-year-old woman with a 30-year history as a cashier. The paperwork provided to you, is inclusive of a Notice of Disability and a Claim for Compensation, and Sharon states she has hurt her back at work but does not know how. There has also been some disciplinary action taken against Sharon in the last two weeks and the employer wants the claim investigated. The form was signed by the worker seven days ago.
- What relevant policies, procedures and/or legislation dictate how this claim should be managed?
- What should the agent do when processing this claim
