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A facility manager wants to use some union employees on a facility management project. Which of the following does the facility manager need to
A facility manager wants to use some union employees on a facility management project. Which of the following does the facility manager need to negotiate with union representatives? Select two.
a. Temporary shifts in duties for union workers
b. Wages for the union workers
c. Use of union versus non-union workers on the project
d. Training to join the FM organization so they can be on an FM project
Which of the following may be included in service level agreements (SLAs) as key success indicators?
a. Scenario
alternatives
b. Strategic creative analysis (SCAN)
c. Outcome measures
d. Performance drivers
Which of the following is an example of an employee who is showing true acceptance to a change in work processes?
a. An employee who is seeking creative ways to make the new process work for him or her.
b. An employee who seems unaware of the new process and continues to use the old process.
c. An employee who has seen similar change efforts fail and expresses self pity about the current project.
d. An employee who complies with the change to the extent that she must but shows little enthusiasm.
