A large acute-care hospital located in the United States was plagued with a poor reputation, high readmission rate, and weak profitability.

A large acute-care hospital located in the United States was plagued with a poor reputation, high readmission rate, and weak profitability. As a last resort, the hospital board of directors fired the CEO and conducted a national search for a replacement. The new CEO selected by the board had been running a very successful hospital in a different part of the country. This new recruit was skilled and knowledgeable in PI.