A new president at Big State University has made student satisfaction with the enrollment and registration process one of her biggest priorities.

A new president at Big State University has made student satisfaction with the enrollment and registration process one of her biggest priorities. Students must see an advisor, sign up for classes, obtain a parking permit, pay tuition and fees, and buy textbooks and other supplies. During one registration period, 10 students every hour are sampled and asked about satisfaction with each of these areas. Twelve different groups of students were sampled, and the number in each group who had at least one complaint are as follows: 0,2,1,0,0,1,3,0,1,2,2,0. Develop upper and lower control limits (99.7%) for the proportion of students with complaints.

Statistical process control, p-chart SampleSample 1Sample 2Sample 3Sample 4Sample 5Sample 6Sample 7Sample 8Sample 9Sample 10Sample 11Sample 12Sample 13Sample 14Sample 15Sample 16...