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QUESTION

A service has five tasks, performed in sequence.

2 min1

26 min1

314 min2

44min1

515 min3

  1. What is the capacity (hourly) of the process as a whole?
  2. What is the bottleneck of the process?
  3. What is the throughput time (assuming no wait time)?
  4. Where would you expect customers to wait?
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