Amazon.com--Not Your Average Bookstore 1. How has Amazon used technology to revamp the bookselling industry? 2. Is Amazon using disruptive or

Amazon.com--Not Your Average Bookstore 1. How has Amazon used technology to revamp the bookselling industry? 2. Is Amazon using disruptive or sustaining technology to run its business? 3. How is Amazon using intranets and extranets to run its business? 4. How could Amazon use kiosks to improve its business?