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QUESTION

# An extended warranty is a prolonged warranty offe

An extended warranty is a prolonged warranty offered to consumers by the warranty administrator, the retailer, or the manufacturer. A recent report in The New York Times (November 23, 2009) suggests that 20.4% of laptops fail over three years. Roberto D'Angelo is interested in an extended warranty for his laptop. A good extended warranty is being offered at Compuvest.com for \$74. It will cover any repair job that his laptop may need in the next three years. Based on his research, he determines that the likelihood of a repair job in the next three years is 13% for a minor repair, 8% for a major repair, and 3% for a catastrophic repair. The extended warranty will save him \$80 for a minor repair, \$320 for a major repair, and \$500 for a catastrophic repair. These results are summarized in the following probability distribution.

Type of Repair Probability Repair Cost

None 0.76 \$0

Minor 0.13 \$80

Major 0.08 \$320

Catastrophic 0.03 \$500

In a report, use the above information to

Calculate and interpret the expected value of the repair cost.

Analyze the expected gain or loss for a consumer who buys the above extended warranty.

Determine what kind of a consumer (risk neutral, risk averse, or both) will buy this extended warranty.