An Integrated Product Team (IPT) has been established to develop a critical network system that will be

An Integrated Product Team (IPT) has been established to develop a critical network system that will be

accessed 24/7. You receive an urgent email from the program manager that the system is having performance issues with a key system component. This is the first notification of the need to monitor and control the situation. Which step of the metrics development process should be considered first?