Answer the following questions: (100-150 words per question) 1. What are some specific ways in which computer-aided design (CAD) benefits the design engineer?2. In what ways is product strategy

Answer the following questions: (100-150 words per question)

1.    What are some specific ways in which computer-aided design (CAD) benefits the design engineer?

2.    In what ways is product strategy linked to product decisions?

3.    Explain what is meant in service design by the "moment of truth."

4.    What roles do operations managers play in addressing the major aspects of service quality?

5.    Which 3 of Deming's 14 points do you think are most critical to the success of a TQM program? Why?

6.    Read about benchmarking at the American Productivity and Quality Center http://www.apqc.org and the Benchmarking Exchange http://www.benchnet.com  What is benchmarking? What types of things do these organizations benchmark? How are the studies conducted? If possible, access one of the free benchmarking reports and summarize its findings.

7.    Describe briefly what an automatic identification system (AIS) is and how service organizations could use AIS to increase productivity and at the same time increase the variety of services offered.

8.    What do we mean by a process-control system, and what are the typical elements in such systems?